These documents are template-level information for transparency. They are not certified legal translations or lawyer-approved equivalents in every language. For binding advice, consult qualified counsel. Enterprise customers receive executed MSA, Order Form, and counter-signed DPA — see Enterprise contracting.
Policy version: 2026-06-22 · EN
Enterprise Service Level Agreement
2026-06-22 · Soluzyn OÜ
Scope: This SLA governs service availability and support for Enterprise customers under a signed Order Form. It does not certify legal, regulatory, or EU AI Act compliance.
1. Availability
Target 99.5% monthly uptime for Enterprise plans under a signed Order Form (excluding scheduled maintenance). Credits and metrics are defined in the Order Form.
2. Support
Priority email support, 8×5 EET, 4h initial response for P1.
3. Credits
Service credits per Order Form if SLA targets are missed.
4. Exclusions
Force majeure, customer misuse, third-party outages outside our control.
Contact: info@trustoriginality.ai
